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HI Midecnc CNC Stone Machinery – Frequently Asked Questions (FAQ)
Why should I choose Midecnc?
Midecnc is a trusted manufacturer specializing in automated CNC stone machinery with over 13 years of industry experience. We provide high-performance, reliable machines backed by repeat customers around the globe. Our comprehensive service includes pre-sales consultation, technical training, and professional after-sales support to help you get the most out of your investment.
Do you have a factory?
Yes, Midecnc operates a modern, large-scale production facility covering over 9,500㎡. Our factory is fully equipped for the R&D, manufacturing, and testing of advanced CNC machines for stone processing. Clients from all over the world are welcome to visit and inspect our production process.
What payment methods do you accept?
T/T (Telegraphic Transfer) L/C (Letter of Credit) Alibaba Trade Assurance (Safe payments via Alibaba Trade Assurance, with buyer protection guaranteed.) Other payment options can be discussed based on your location and requirements.
What is the usual delivery time?
Delivery times typically range from 7 to 30 days, depending on machine type, order quantity, customization, and shipping method. We will confirm the delivery schedule according to your specific requirements.
How do you ship the machines?
Shipping options depend on your location and preferences. Please consult our sales team to determine the most suitable transportation method, including sea, air, or rail freight. We ensure safe packaging and reliable delivery worldwide.
What is the warranty period?
All Midecnc machines come with a standard warranty covering essential mechanical and electrical components. For detailed terms and coverage, please contact our sales team based on your location and product type.
How can I choose the right CNC machine for my needs?
Midecnc machines are designed specifically for stone processing, including marble, granite, quartz, bluestone, sandstone, and artificial stone. We offer a wide range of solutions for:Our expert team will recommend the most suitable model based on your processing requirements and material type.
What is your quality control process before delivery?
Our strict quality control system covers every stage of production, including:
Procurement: We directly cooperate with international component suppliers to ensure high-quality parts.
Design: Professional engineers use advanced industrial calculations and system planning for optimal machine performance.
Assembly: All critical components, including heads, beams, and beds, are assembled under strict supervision.
Testing & Inspection: Each machine undergoes over 160 performance tests to ensure safety, accuracy, and stability. All systems — from emergency stops to water tanks — are thoroughly checked before shipment.
Packing: Machines are cleaned, inspected, and packed in custom wooden crates for secure transport.
How does Midecnc ensure product quality?
We operate a comprehensive, full-cycle quality management system across all stages of production, from design to final delivery. Each step, including procurement, assembly, and testing, is carefully monitored to ensure consistent quality. Our goal is to guarantee that every Midecnc machine operates efficiently and reliably in a variety of work environments.
What after-sales support does Midecnc provide?
Midecnc offers 24/7 online and offline customer support in multiple languages. Our after-sales team provides assistance with:
Installation and setup
Remote troubleshooting
Spare parts supply
Software and operational training
On-site service (if necessary)
No matter where you are located or the challenges you encounter, Midecnc is dedicated to providing ongoing support to ensure the optimal performance of your equipment.
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Message
Our Contact
Email Address
sally@midecnc.com
Call Us
+8615594977687
